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Shipping & Returns
Custom-Made & Sourced-to-Order Parts
All OWNSILENT-manufactured parts are custom made to your approved vehicle details, specification and finish. We do not offer ready-made stock for immediate dispatch.
Genuine and used parts are sourced to order from third-party suppliers; they are not manufactured by OWNSILENT. The part number, compatibility, condition and included components must be confirmed in writing before you approve sourcing.
All custom-made orders and all genuine or used parts sourced to order are final sale. We do not offer voluntary cancellations, returns, refunds or exchanges for a change of mind, a change of vehicle or project, or an incorrect specification supplied and approved by the customer.
These restrictions do not exclude rights or remedies that cannot lawfully be excluded. Incorrect, misdescribed, damaged or defective goods are reviewed separately under the Return & Refund Policy and applicable law.
Manufacturing, Sourcing & Shipping
Custom manufacturing or third-party sourcing takes place before dispatch. Production and sourcing lead times are separate from shipping transit estimates and depend on the approved order. A catalogue listing or displayed price does not mean a part is held in stock or ready to ship.
- Air cargo: approximately 5–15 days after dispatch.
- Sea cargo: approximately 18–60 days after dispatch.
Read the Shipping Policy for shipping charges, customs, insurance and transit-damage guidance.